POLICIES

  • CANCELLATION POLICY

    We enforce a 3 hour cancellation policy.

    If you need to cancel, be sure to do so outside of the 3 hour window before class.

    Cancelling withing the 3 hour window before class will result in the following:

    - Non-Members: $10 charge + keep credit

    - Members: $10 charge

  • NO SHOW POLICY

    We want to respect everyone's time and effort and expect the same in return. If you choose to not come to class, and have made no attempt to cancel beforehand, it will result in the following:

    - Non-Members: $15 charge + lose credit

    - Members: $15 charge

  • ARRIVING LATE

    We certainly understand that life happens (+ traffic), and sometimes you arrive late. As a business we must be mindful of everyone's time and experience for both instructors and clients.

    If you arrive more than 5 minutes after the class start time, we will be unable to let you into the class.

  • HOW TO CANCEL

    You can manage all your sign ups and cancellations through your account, via our website.

  • FREEZING / CANCELING MEMBERSHIPS

    We get it, sometimes life gets super busy all at once, or you're treating yourself to a long vacation.

    Recurring memberships can be frozen twice a year, for a minimum of 2 weeks and a maximum of 2 months at a time.

    Freeze requests must sent via email to hey@grit-atx.com.

    Canceling a membership requires a 30 day notice via email.

  • COMMUNICATION

    We are always here in person to discuss any requests. To make sure all needs and questions are addressed please reach out to us via email at hey@grit-atx.com. If there are ever any immediate questions pertaining to your upcoming classes, you can text us at +1 737-265-2605.

  • DISCOUNTS & PROMOTIONS

    We offer the following discounts for students and healthcare professionals:

    - Student Unlimited $150/mo

    - Healthcare Unlimited $160/mo

    - 15% off our 5 and 10 Class Packs

    We do not offer additional discounts on our Monthly Class Packs because they are already offered at a reduced rate for the monthly commitment.

    Please note, we do not offer additional discounts on promotions. Student or healthcare discounts can’t be combined with any promotional offers.